Deposits & Cancellations

One-of-a-kind custom cakes require a 50% non-refundable deposit at the time of order confirmation. The remaining 50% is due upon pickup, except for engagement and wedding cakes, which must be paid in full one (1) week before the scheduled due date. For deliveries, full payment is required two (2) days prior to the event.

If you cancel 7 or more days before the due date, 20% of the total order is non-refundable.
If you cancel 6 days or fewer before the event, 50% of the total order is non-refundable.

Damage During Travel (Pick-Up Orders)

Once a cake is collected from Mana Patisserie, responsibility for handling, transportation, and storage transfers entirely to the customer. We cannot refund, remake, or replace cakes damaged after pickup.

If someone else (a representative) collects or sets up the cake on your behalf, you acknowledge and accept full responsibility for the cake’s condition after it leaves our premises.

For safe transport, especially during warm weather, please:
• Use an air-conditioned vehicle
• Place the cake on a flat, level surface (never on a car seat)
• Avoid sudden stops, sharp turns, or direct sunlight